Frequently Asked Questions
Everything you need to know about our premium pet fashion and supplies.
How do I choose the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure a perfect fit for our apparel and harnesses.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email as soon as your package departs our warehouse.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of purchase, provided the items are in original, unworn condition with tags attached. Please contact our support team to initiate a return label.
Are your fashion products machine washable?
Most of our fabric-based apparel is machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment to maintain the quality of the materials.
What payment methods do you accept?
HT Animal Supply accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to offer global shipping in the near future.